Research by IDC (International Data Corporation) shows that by 2026, 75% of market-leading companies will have structured and systemic digital innovation programs and investments, enabling growth, scale, agility, and resilience.

This trend highlights how information technology has moved beyond operational support to become a strategic pillar in business competitiveness and sustainability.

In this context, outsourcing IT services has emerged as an intelligent strategy, increasingly adopted by companies seeking not only to reduce costs but also to gain agility, flexibility, and access to cutting-edge technologies.

To learn more about Netsupport and Tellescom Group, keep reading!

In the Tellescom Group ecosystem, innovation isn’t just a value – It’s a purpose.

Netsupport, a Tellescom Group company, is a leader in customized IT and telecom solutions. For over 10 years, it has been connecting companies with qualified professionals throughout Brazil, offering services ranging from technical support and specialized workforce outsourcing to the implementation of connectivity infrastructure and digital and physical security systems—always with a focus on innovation and efficiency.

In a scenario increasingly driven by digital transformation, Netsupport stands out for enabling safer, more connected, and more productive operations. Its strategic approach ensures that companies across a variety of sectors have access to agile technical support and robust infrastructure, keeping pace with the demands of a constantly evolving market.

With over 13,000 qualified professionals, a presence in over 2,000 municipalities, and expertise in highly complex technical projects, Netsupport is synonymous with agility, reach, and reliability.

National technical support and tailored solutions

Netsupport stands out for its ability to serve on a large scale, always with a structured and reliable operating model. With a presence in cities with over 200,000 inhabitants, the company operates both in-person—with resident or mobile technicians—and remotely, according to the client’s preferences.

Service formats are designed to adapt to the needs of each operation: they can be one-off, with on-site technicians, or organized into tailored projects.

Each delivery is made with attention to detail, with well-defined SLAs and a personalized service catalog to meet the specific needs of each partner.

More than just technical support, Netsupport connects needs to intelligent solutions, with assured quality at every stage—from selecting professionals to monitoring field execution.

Validated professionals, controlled service

Each Netsupport professional undergoes a rigorous validation process, including CNPJ/CPF checks, certifications, NRs and CREA (when applicable), and specific technical knowledge. To ensure everything runs smoothly and transparently, the company also has a Field Service system that monitors each service from end to end—providing visibility, control, and the assurance that everything is being done right.

Special projects, complete solutions

Netsupport’s work goes beyond traditional technical support. The company delivers special projects, such as network installation and maintenance, logistical support, material supply, security device implementation, and technical site surveys—all planned according to the size and objectives of each operation.

Trust built with major brands

Throughout Netsupport’s journey, more than just technical solutions have been created: trusting relationships have been established with leading companies across various sectors.

Partnership that drives corporate Brazil

With over 500 active customers, Netsupport reaffirms its role within the Tellescom Group as a strategic solution in technology, connectivity, and infrastructure, driving the growth of companies across Brazil. A partnership based on solid and complementary values: commitment to excellence, a focus on results, and performance-oriented actions nationwide.

While the Tellescom Group leads an innovation ecosystem with a long-term vision, Netsupport translates this ambition into consistent deliverables tailored to the technical and operational demands of large organizations.

Together, Netsupport and Grupo Tellescom form a core of innovation and technical excellence ready to anticipate trends and support the technological advancement of Brazilian companies with quality, agility and strategic vision.

O post NetSupport and Tellescom Group: Connecting Innovation and Technical Excellence Across Brazil apareceu primeiro em Grupo Tellescom.

Generative Artificial Intelligence: How is it redefining public education and what role of the Tellescom Foundation in this?

And although 75% of Brazilian educators agree, partially or totally, with the use of AI tools in teaching, these new opportunities are the subject of many doubts and questions. Among them:

• How can we guarantee adequate technological infrastructure and the continuous training of teaching staff?
• How can we prevent students from using these tools to commit plagiarism?
• How is it possible to balance the use of technology with the promotion of critical and analytical skills?
• These are issues that require reflection and the search for effective solutions.

In this article, you will understand the impact of this new technology in classrooms and the role of the Tellescom Foundation in this context. Read on to learn more!

Generative AI: a revolution in teaching and learning

When we talk about technological innovation, one of the most exciting advances is generative AI. A branch of artificial intelligence capable of generating original content, such as texts, images, music or code, from existing examples.

Tools such as ChatGPT, Google Gemini, DALL-E and MidJourney are examples of generative AI that are already being widely used.

This technology has the potential to revolutionize the way teachers work, both in terms of teaching methodology and interaction with students.

Its use opens up countless possibilities for boosting the pedagogical process. You can see some of them below:

Personalizing learning

Generative AI helps teachers generate lesson plans, exercises and teaching materials adapted to the individual needs of each student. This allows for more targeted teaching, capable of catering to different abilities and learning rhythms.

Automation of repetitive tasks

Correcting tests, drawing up lesson plans and creating exercise lists are all time-consuming tasks. With generative AI, it’s possible to streamline these processes and reduce teachers’ workload.

More stimulation in the classroom

Teachers can use AI tools to develop presentations, quizzes, interactive simulations and educational content aligned with students’ interests, making lessons more dynamic and engaging.

Generative AI in Brazilian Education

The adoption of generative Artificial Intelligence (AI) in Brazilian secondary schools has shown remarkable progress, both on the part of students and teachers.

A survey perform by Google, in partnership with Educa Insights, revealed that 30% of Brazilian students use AI tools in their academic activities. In addition, 70% of those interviewed are familiar with the concept of AI, and 76% believe in the need for greater incorporation of technology in schools.

As far as teaching staff are concerned, a study by the Semesp Institute indicated that 75% of Brazilian educators agree, partially or totally, with the use of AI tools in teaching.

As we can see, there is growing acceptance and integration of generative AI in secondary education in Brazil. However, its implementation in the public network still faces major challenges, such as the lack of adequate technological infrastructure, limited connectivity and the need for continuing training for educators.

Unesco and the Six Pillars of Digital Transformation in Education

The Six Pillars of Digital Transformation in Education, created by UNESCO in partnership with other organizations, offer a strategic guide to facing these challenges, promoting an ethical and human-centered approach to technological integration. Shall we get to know them?

1 – Coordination and Leadership

Strategic leadership is crucial for digital transformation. This pillar focuses on:

• Clear goals: aligning educational objectives with national priorities.
• Solid governance: ensuring the ethical and safe use of technology.
• Inclusive management: involving teachers, communities and the private sector.

2 – Connectivity and Infrastructure

It addresses internet access, devices and digital environments. Priorities:

• Expanding connectivity: bringing internet and energy to rural areas.
• Accessible devices: providing suitable tools for students and teachers.
• Adapted environments: creating spaces for digital and hybrid learning.

3 – Cost and sustainability

Guarantees the financial and environmental viability of the digital transformation. Main focus:

• Diversified financing: mobilizing public and private resources.
• Efficiency in spending: directing investments towards concrete results.
• Sustainable practices: using green technologies and recycling equipment.

4 – Training and Culture

Transformation depends on prepared and engaged people. Highlights:

• Skills of the future: updating curricula with digital competencies.
• Continuous training: training teachers to use digital pedagogies.
• Community engagement: involving families in the learning process.

5 – Content and Solutions

Promotes quality digital content aligned with curricula. Priorities:

• Secure platforms: implementing accessible solutions for everyone.
• Open resources: creating free and culturally inclusive materials.
• Innovation: personalizing learning with AI and gamification.

6 – Data and Evidence

It uses data for more assertive educational decisions. Main focus:

• Data analysis: generating insights to improve teaching.
• Security: protecting student and teacher information.
• Ethical AI: personalizing learning responsibly.

For these changes to be truly beneficial, it is essential to ensure that technology is used as an ally and not as a substitute for human interaction.

According to Americo Mattar, CEO of the Tellescom Foundation, the pedagogical use of AI will never replace the role of the teacher, but rather help to boost active methodologies and the didactic process in the classroom.

“An unprecedented opportunity to transform education, training students who are more connected to the contemporary world and who can increasingly interact in society and fully develop their abilities.”

Tellescom Foundation and the Challenges of Generative AI in Brazilian Education

There is no doubt that we need to broaden the debate on the subject and join forces to maintain the pedagogical integrity and conscientious application of generative AI.

In this context, teacher training plays a central role, ensuring that digital tools are applied ethically, responsibly and in line with pedagogical objectives.

And this is one of the Tellescom Foundation’s main purposes: to promote initiatives aimed at empowering educators by providing them with the tools and knowledge to effectively integrate innovative technologies into their teaching practices.

To find out more about this topical issue:

1. Get to know IA.Edu, the Institute for Artificial Intelligence in Education, supported by the Tellescom Foundation: https://iaedu.nees.ufal.br/
2. Also check out the study: What would be the impact on Basic Education if Bill 2338/2023 were approved today?
3. Check out the exclusive webinar promoted by the Tellescom Foundation, in partnership with NEES and IA.Edu, on Artificial Intelligence and its impact on teaching.

O post Generative Artificial Intelligence in Education apareceu primeiro em Grupo Tellescom.