Learn how Netsupport, one of Tellescom Group’s strategic investments, is at the forefront of IT service outsourcing with tailored technical solutions.
Research by IDC (International Data Corporation) shows that by 2026, 75% of market-leading companies will have structured and systemic digital innovation programs and investments, enabling growth, scale, agility, and resilience.
This trend highlights how information technology has moved beyond operational support to become a strategic pillar in business competitiveness and sustainability.
In this context, outsourcing IT services has emerged as an intelligent strategy, increasingly adopted by companies seeking not only to reduce costs but also to gain agility, flexibility, and access to cutting-edge technologies.
To learn more about Netsupport and Tellescom Group, keep reading!
In the Tellescom Group ecosystem, innovation isn’t just a value – It’s a purpose.
Netsupport, a Tellescom Group company, is a leader in customized IT and telecom solutions. For over 10 years, it has been connecting companies with qualified professionals throughout Brazil, offering services ranging from technical support and specialized workforce outsourcing to the implementation of connectivity infrastructure and digital and physical security systems—always with a focus on innovation and efficiency.
In a scenario increasingly driven by digital transformation, Netsupport stands out for enabling safer, more connected, and more productive operations. Its strategic approach ensures that companies across a variety of sectors have access to agile technical support and robust infrastructure, keeping pace with the demands of a constantly evolving market.
With over 13,000 qualified professionals, a presence in over 2,000 municipalities, and expertise in highly complex technical projects, Netsupport is synonymous with agility, reach, and reliability.
National technical support and tailored solutions
Netsupport stands out for its ability to serve on a large scale, always with a structured and reliable operating model. With a presence in cities with over 200,000 inhabitants, the company operates both in-person—with resident or mobile technicians—and remotely, according to the client’s preferences.
Service formats are designed to adapt to the needs of each operation: they can be one-off, with on-site technicians, or organized into tailored projects.
Each delivery is made with attention to detail, with well-defined SLAs and a personalized service catalog to meet the specific needs of each partner.
More than just technical support, Netsupport connects needs to intelligent solutions, with assured quality at every stage—from selecting professionals to monitoring field execution.
Validated professionals, controlled service
Each Netsupport professional undergoes a rigorous validation process, including CNPJ/CPF checks, certifications, NRs and CREA (when applicable), and specific technical knowledge. To ensure everything runs smoothly and transparently, the company also has a Field Service system that monitors each service from end to end—providing visibility, control, and the assurance that everything is being done right.
Special projects, complete solutions
Netsupport’s work goes beyond traditional technical support. The company delivers special projects, such as network installation and maintenance, logistical support, material supply, security device implementation, and technical site surveys—all planned according to the size and objectives of each operation.
Trust built with major brands
Throughout Netsupport’s journey, more than just technical solutions have been created: trusting relationships have been established with leading companies across various sectors.
Partnership that drives corporate Brazil
With over 500 active customers, Netsupport reaffirms its role within the Tellescom Group as a strategic solution in technology, connectivity, and infrastructure, driving the growth of companies across Brazil. A partnership based on solid and complementary values: commitment to excellence, a focus on results, and performance-oriented actions nationwide.
While the Tellescom Group leads an innovation ecosystem with a long-term vision, Netsupport translates this ambition into consistent deliverables tailored to the technical and operational demands of large organizations.
Together, Netsupport and Grupo Tellescom form a core of innovation and technical excellence ready to anticipate trends and support the technological advancement of Brazilian companies with quality, agility and strategic vision.