The company has appointed:

• Mr. Armando de Castro as our new CFO (Chief Financial Officer).
• Mr. Márcio Augusto de Carvalho as CGO (Chief Governance Officer).

Mr. De Castro is an executive with more than three decades of experience in Treasury, Credit, Risk and M&A in large multinationals in Telecom, Electronics, Mineral Extraction, Apparel, Infrastructure, Food and Banking. Graduated in Business Administration with an MBA in Finance, Controllership and Auditing from FGV. He is a specialist in capital optimization, with expertise in treasury management (hedge and cash management), national and international capital market funding, bilateral and strong expertise in governance (SOx, SEC, CVM).

Mr. De Carvalho is an executive with nearly three decades of experience in strategy, governance, processes and organizational transformation. He has a degree in Scientific Computing and Statistics, MBAs in Business Management, Telecommunications Management and Real Estate Sector Economics, as well as certifications in Lean Governance, Turnaround, Barrett CTT® Cultural Assessment Certification and Master Black Belt in Six Sigma. He has worked in large groups in the Telecom, Real Estate and Infrastructure sectors, leading management models and high-impact cultural changes.

“These appointments represent a new chapter for our Group, reinforcing our commitment to building an even more solid, ethical, and sustainable governance foundation for the promising future ahead of us,” said Mr. Marco Jerez Telles, Founder and CEO.

Find out more about the Tellescom Group’s history and initiatives through the materials and links below:

Tellescom Group Linkedin

Article: Tellescom Group – A Country Project

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Research by IDC (International Data Corporation) shows that by 2026, 75% of market-leading companies will have structured and systemic digital innovation programs and investments, enabling growth, scale, agility, and resilience.

This trend highlights how information technology has moved beyond operational support to become a strategic pillar in business competitiveness and sustainability.

In this context, outsourcing IT services has emerged as an intelligent strategy, increasingly adopted by companies seeking not only to reduce costs but also to gain agility, flexibility, and access to cutting-edge technologies.

To learn more about Netsupport and Tellescom Group, keep reading!

In the Tellescom Group ecosystem, innovation isn’t just a value – It’s a purpose.

Netsupport, a Tellescom Group company, is a leader in customized IT and telecom solutions. For over 10 years, it has been connecting companies with qualified professionals throughout Brazil, offering services ranging from technical support and specialized workforce outsourcing to the implementation of connectivity infrastructure and digital and physical security systems—always with a focus on innovation and efficiency.

In a scenario increasingly driven by digital transformation, Netsupport stands out for enabling safer, more connected, and more productive operations. Its strategic approach ensures that companies across a variety of sectors have access to agile technical support and robust infrastructure, keeping pace with the demands of a constantly evolving market.

With over 13,000 qualified professionals, a presence in over 2,000 municipalities, and expertise in highly complex technical projects, Netsupport is synonymous with agility, reach, and reliability.

National technical support and tailored solutions

Netsupport stands out for its ability to serve on a large scale, always with a structured and reliable operating model. With a presence in cities with over 200,000 inhabitants, the company operates both in-person—with resident or mobile technicians—and remotely, according to the client’s preferences.

Service formats are designed to adapt to the needs of each operation: they can be one-off, with on-site technicians, or organized into tailored projects.

Each delivery is made with attention to detail, with well-defined SLAs and a personalized service catalog to meet the specific needs of each partner.

More than just technical support, Netsupport connects needs to intelligent solutions, with assured quality at every stage—from selecting professionals to monitoring field execution.

Validated professionals, controlled service

Each Netsupport professional undergoes a rigorous validation process, including CNPJ/CPF checks, certifications, NRs and CREA (when applicable), and specific technical knowledge. To ensure everything runs smoothly and transparently, the company also has a Field Service system that monitors each service from end to end—providing visibility, control, and the assurance that everything is being done right.

Special projects, complete solutions

Netsupport’s work goes beyond traditional technical support. The company delivers special projects, such as network installation and maintenance, logistical support, material supply, security device implementation, and technical site surveys—all planned according to the size and objectives of each operation.

Trust built with major brands

Throughout Netsupport’s journey, more than just technical solutions have been created: trusting relationships have been established with leading companies across various sectors.

Partnership that drives corporate Brazil

With over 500 active customers, Netsupport reaffirms its role within the Tellescom Group as a strategic solution in technology, connectivity, and infrastructure, driving the growth of companies across Brazil. A partnership based on solid and complementary values: commitment to excellence, a focus on results, and performance-oriented actions nationwide.

While the Tellescom Group leads an innovation ecosystem with a long-term vision, Netsupport translates this ambition into consistent deliverables tailored to the technical and operational demands of large organizations.

Together, Netsupport and Grupo Tellescom form a core of innovation and technical excellence ready to anticipate trends and support the technological advancement of Brazilian companies with quality, agility and strategic vision.

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The event brought together global business leaders, policymakers, social activists, academics and thinkers from various fields. All driven by the same goal: to debate values and solutions to global challenges such as the Ecological Transition, Evolutionary Education, Inclusive Leadership, Digital Ethics and Artificial Intelligence. These are topics that directly relate to the work of the Tellescom Foundation and reflect our commitment to crucial issues such as Education and Social Urbanism. So supporting Values Move and taking part in this major event was really an important step in broadening our horizons and the scope of our actions.

In the field of education, discussions focused on areas such as Artificial Intelligence, Technoethics and Regenerative Education. This has brought valuable contributions to one of the main pillars of our work: the continuing education of public school teachers and their training in the use of innovative technologies. Recent data from the National Institute for Educational Studies and Research (Inep) show that only 50% of educators in Brazil had access to regular training programs in 2023.

Our commitment is to promote initiatives that can reverse this situation, seeking at the same time to improve the quality of teaching and prepare teachers for the challenges of a constantly evolving world.

In the context of Social Urbanism, the discussions provided a broader view of the social transformations underway. It is worth remembering that in a country where around 8% of the population lives in slums, the search for solutions that integrate urban infrastructure, the strengthening of social ties and decent housing is more than imperative. In this sense, the meeting provided us with important insights that will certainly contribute to our projects for sustainable and inclusive urban transformation in the most vulnerable areas.

More than an event, the V20 Summit Brazil 2024 was a real milestone. A space to reflect, learn and, above all, act.

A unique opportunity to reinforce the Tellescom Foundation’s position as a relevant actor in the production of knowledge, helping to broaden social awareness, strengthen citizen participation and formulate fairer and more inclusive policies.

That’s our purpose and the legacy we want to leave.

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